TERMS & CONDITIONS
Thank you for visiting our site and for researching our Terms & Conditions. We’ve tried to make this page informative, straight forward and as simple as possible for you.
We accept PayPal or all major credit cards.
SHIPPING LEAD TIMES
Items in stock will be shipped out within 48 hours of receipt of order.
Items not in stock will be shipped out no later than 8 weeks from receipt of order (products are imported and mostly custom made).
SHIPPING PRICES - DIRECT
USA & CANADA
Orders under $50 value - $7 flat rate
Orders over $50 value - FREE
All orders - $18 flat rate
No shipments will be insured unless specifically requested when ordering. If requested, insurance will be applied to cover shipping only and charges will be added.
EXCHANGES & RETURNS
Jacaranda Living stands behind its products. We will exchange, refund or pass credit for any merchandise received directly from us that is not to your satisfaction, provided it is returned within 14 days from the initial shipping date. All returns must be unused, in the original packaging, from a smoke-free environment and have all applicable tags attached. Upon request, we will send you a return shipping label and deduct $6 off your refund for the return shipping.
If you bought your product from a retail distributor, other website, or third party, you will need to contact them to handle the exchange for you. Custom made and/or personalized orders cannot be returned for exchange or refund for obvious reasons. Please don’t hesitate to contact us if you have any questions regarding our Exchanges and Returns policy: