Jacaranda Living proudly stands behind its products. We will exchange, refund or issue store credit for any merchandise you received directly from us that is not to your satisfaction, provided it is returned within 30 days from the date your order was received.
All returns must be unworn, unwashed, and in the original packaging. We cannot accept items that are soiled or show signs of washing or wear, and we cannot process returns after 30 days. Unfortunately, returns that violate our policy will be refused and sent back to you.
USA
Shipping
Free shipping on all retail orders within the US
Exchanges
Free shipping both ways on all retail orders. To start an exchange, request a pre-paid shipping label by clicking the icon below.
Returns
To return an item for a refund, request a pre-paid mailing label by clicking the icon below.
Your label will be emailed to you by the next business day. We deduct $6 from your refund to cover return shipping costs. Please ship it to us at: Jacaranda Living LLC 177 Worcester St, Suite 302 Wellesley, MA 02481 USA
Promotional and bundle pricing
When you buy with a Buy More, Save More offer or another multi-item promotion, the price you paid depends on keeping the items in that order. If you return part of an order and the items you keep no longer meet the terms of that offer, your refund will be worked out using the price that applies to the items you keep. A promotional discount stays with the order it was used on. It cannot be moved to a different order or added to another offer, unless the promotion says so. Items marked Final Sale cannot be returned or exchanged, even when they were bought as part of a promotion.
INTERNATIONAL
Shipping
$15 will be charged for shipping on orders under 2 lbs Please contact us for shipping charges on orders over 2 lbs at info@jacarandaliving.com
Exchanges
Please mail the item you wish to exchange to us at the address above using your choice of carrier. Shipping cost for the exchange is only $10. Please enclose a note saying what you would like in exchange.
Returns
Please mail the item to us (at the above address) using your choice of carrier and enclose the invoice that was with your order or a note with your name and order number.
We hope you love what you purchased and have a great shopping experience start-to-finish!
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